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a/backend/generation-service/src/main/java/com/artedu/generation/controller/GenerationController.java b/backend/generation-service/src/main/java/com/artedu/generation/controller/GenerationController.java index abeeb62..fba74ed 100644 --- a/backend/generation-service/src/main/java/com/artedu/generation/controller/GenerationController.java +++ b/backend/generation-service/src/main/java/com/artedu/generation/controller/GenerationController.java @@ -7,13 +7,19 @@ import com.artedu.generation.service.PromptEngine; import com.artedu.generation.service.QianwenClient; import lombok.extern.slf4j.Slf4j; import org.springframework.beans.factory.annotation.Autowired; +import org.springframework.http.MediaType; import org.springframework.validation.annotation.Validated; import org.springframework.web.bind.annotation.*; +import org.springframework.web.servlet.mvc.method.annotation.SseEmitter; import javax.validation.constraints.NotBlank; +import java.io.IOException; +import java.util.ArrayList; import java.util.HashMap; import java.util.List; import java.util.Map; +import java.util.concurrent.ExecutorService; +import java.util.concurrent.Executors; @Slf4j @Validated @@ -30,6 +36,14 @@ public class GenerationController { @Autowired private LlmModelService llmModelService; + private final ExecutorService sseExecutor = Executors.newCachedThreadPool(); + + private static final List> STYLES = List.of( + Map.of("id", "friendly", "name", "亲和风格", "desc", "温暖亲切，像朋友聊天"), + Map.of("id", "professional", "name", "专业风格", "desc", "数据驱动，专业权威"), + Map.of("id", "urgent", "name", "促单风格", "desc", "制造紧迫感，促成决策") + ); + @PostMapping("/utterance") public Result> generateUtterance( @NotBlank(message = "message不能为空") @RequestParam("message") String message, @@ -71,6 +85,131 @@ public class GenerationController { return Result.success(result); } + /** + * 流式生成多风格话术（SSE） + * 页面打开即自动推荐 3 条不同风格话术 + */ + @GetMapping(value = "/utterance-stream", produces = MediaType.TEXT_EVENT_STREAM_VALUE) + public SseEmitter streamUtterance( + @NotBlank(message = "message不能为空") @RequestParam("message") String message, + @RequestParam(value = "context", required = false) String context, + @RequestParam(value = "customerProfile", required = false) String customerProfile, + @RequestParam(value = "conversationContext", required = false) String conversationContext, + @RequestParam(value = "referenceUtterances", required = false) String referenceUtterances, + @NotBlank(message = "intent不能为空") @RequestParam("intent") String intent, + @NotBlank(message = "stage不能为空") @RequestParam("stage") String stage, + @RequestParam(value = "stageLabel", required = false) String stageLabel, + @RequestParam(value = "intentLabel", required = false) String intentLabel) { + + SseEmitter emitter = new SseEmitter(120000L); // 2分钟超时 + + sseExecutor.execute(() -> { + try { + // 1. 发送开始事件，告知前端3种风格 + Map startEvent = new HashMap<>(); + startEvent.put("type", "start"); + startEvent.put("styles", STYLES); + emitter.send(SseEmitter.event().name("start").data(startEvent)); + + // 2. 构建 system + user prompt + String systemPrompt = promptEngine.buildSystemPrompt(stageLabel, intentLabel); + String userPrompt = promptEngine.buildMultiStyleUserPrompt( + message, context, customerProfile, conversationContext, + referenceUtterances, intent, stage, stageLabel, intentLabel); + + // 3. 调用 LLM 生成（非流式，后台一次完成） + long startTime = System.currentTimeMillis(); + String generated = qianwenClient.generate(systemPrompt, userPrompt, 1200); + log.info("多风格话术生成完成, elapsed={}ms", System.currentTimeMillis() - startTime); + + // 4. 解析出3条话术 + List utterances = parseMultiStyle(generated); + if (utterances.size() < 3) { + // 如果解析失败，用回退方案：把整个内容当一条 + while (utterances.size() < 3) { + utterances.add(generated != null ? generated : "生成失败，请稍后重试"); + } + } + + // 5. 逐条逐字流式推送给前端（伪流式，打字机效果） + for (int i = 0; i < Math.min(3, utterances.size()); i++) { + String text = utterances.get(i); + String styleId = STYLES.get(i).get("id"); + + // 先发送该条话术的起始事件 + Map itemStart = new HashMap<>(); + itemStart.put("type", "item-start"); + itemStart.put("styleId", styleId); + itemStart.put("index", i); + emitter.send(SseEmitter.event().name("item-start").data(itemStart)); + + // 逐字推送（每20-40ms推送一个字，模拟打字速度） + for (int j = 0; j < text.length(); j++) { + String ch = text.substring(j, j + 1); + Map chunk = new HashMap<>(); + chunk.put("type", "chunk"); + chunk.put("styleId", styleId); + chunk.put("text", ch); + chunk.put("index", i); + emitter.send(SseEmitter.event().name("chunk").data(chunk)); + Thread.sleep(25); // 25ms/字，约 40字/秒 + } + + // 该条话术完成 + Map complete = new HashMap<>(); + complete.put("type", "complete"); + complete.put("styleId", styleId); + complete.put("fullText", text); + complete.put("index", i); + emitter.send(SseEmitter.event().name("complete").data(complete)); + } + + // 6. 全部完成 + Map done = new HashMap<>(); + done.put("type", "done"); + done.put("model", qianwenClient.getCurrentModel() != null + ? qianwenClient.getCurrentModel().getModelName() : "default"); + emitter.send(SseEmitter.event().name("done").data(done)); + emitter.complete(); + + } catch (Exception e) { + log.error("流式生成失败", e); + try { + Map error = new HashMap<>(); + error.put("type", "error"); + error.put("message", e.getMessage()); + emitter.send(SseEmitter.event().name("error").data(error)); + } catch (IOException ignored) {} + emitter.completeWithError(e); + } + }); + + return emitter; + } + + /** + * 解析多风格话术，按 "|||" 分隔 + */ + private List parseMultiStyle(String text) { + List result = new ArrayList<>(); + if (text == null || text.isEmpty()) return result; + + // 去掉常见的AI输出前缀 + String cleaned = text.replaceAll("^(风格一[：:]?|风格二[：:]?|风格三[：:]?|亲和风格[：:]?|专业风格[：:]?|促单风格[：:]?)", "").trim(); + + // 按 ||| 分隔 + String[] parts = cleaned.split("\\|\\|\\|"); + for (String part : parts) { + String trimmed = part.trim(); + if (!trimmed.isEmpty() && trimmed.length() > 5) { + // 去掉可能的风格标签前缀 + trimmed = trimmed.replaceAll("^(风格[一二三四五][：:]?|【.*?】[：:]?)", "").trim(); + result.add(trimmed); + } + } + return result; + } + /** * 通用文本生成接口（供其他服务调用） */ diff --git a/backend/generation-service/src/main/java/com/artedu/generation/service/PromptEngine.java b/backend/generation-service/src/main/java/com/artedu/generation/service/PromptEngine.java index 2e135d8..b0feabd 100644 --- a/backend/generation-service/src/main/java/com/artedu/generation/service/PromptEngine.java +++ b/backend/generation-service/src/main/java/com/artedu/generation/service/PromptEngine.java @@ -128,6 +128,59 @@ public class PromptEngine { return sb.toString(); } + /** + * 构建多风格话术的用户提示词 + * 一次生成 3 条不同风格的话术，用特定分隔符 + */ + public String buildMultiStyleUserPrompt(String message, String context, + String customerProfile, String conversationContext, + String referenceUtterances, + String intent, String stage, + String stageLabel, String intentLabel) { + StringBuilder sb = new StringBuilder(); + + if (customerProfile != null && !customerProfile.isEmpty()) { + sb.append("【学员画像】\n").append(customerProfile).append("\n\n"); + } + + String history = null; + if (conversationContext != null && !conversationContext.isEmpty()) { + history = conversationContext; + } else if (context != null && !context.isEmpty()) { + history = context; + } + if (history != null && !history.isEmpty()) { + sb.append("【最近对话】\n").append(history).append("\n\n"); + } + + String stageDisplay = (stageLabel != null && !stageLabel.isEmpty()) ? stageLabel : stage; + String intentDisplay = (intentLabel != null && !intentLabel.isEmpty()) ? intentLabel : intent; + sb.append("【当前阶段】").append(stageDisplay).append("\n"); + sb.append("【学员意图】").append(intentDisplay).append("\n\n"); + + if (referenceUtterances != null && !referenceUtterances.isEmpty()) { + sb.append("【参考话术风格】\n").append(referenceUtterances).append("\n\n"); + } + + sb.append("学员最新消息：\"").append(message).append("\"\n\n"); + sb.append("请为这条学员消息生成3种不同风格的回复话术，每种风格完全不同，让学员有更多选择：\n\n"); + sb.append("风格一【亲和风格】：语气温暖、亲切、像朋友聊天，拉近距离，适合建立好感\n"); + sb.append("风格二【专业风格】：用数据、案例、专业分析增强说服力，适合建立信任\n"); + sb.append("风格三【促单风格】：制造紧迫感，强调限时优惠或名额有限，适合促成决策\n\n"); + sb.append("要求：\n"); + sb.append("- 每条话术150-250字\n"); + sb.append("- 直接输出话术内容，不要加任何前缀或解释\n"); + sb.append("- 每条话术独立成行，用「|||」分隔\n\n"); + sb.append("输出格式示例：\n"); + sb.append("亲和风格话术内容...\n"); + sb.append("|||\n"); + sb.append("专业风格话术内容...\n"); + sb.append("|||\n"); + sb.append("促单风格话术内容..."); + + return sb.toString(); + } + public String buildSummaryPrompt(String context) { return "请对以下对话进行简要总结（50字以内），提炼学员核心需求和当前阶段：\n\n" + context; } diff --git a/backend/generation-service/target/classes/com/artedu/generation/controller/GenerationController.class b/backend/generation-service/target/classes/com/artedu/generation/controller/GenerationController.class index 40286a4..f7fa1bf 100644 Binary files a/backend/generation-service/target/classes/com/artedu/generation/controller/GenerationController.class and 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a/backend/kb-admin-service/target/test-classes/com/artedu/kbadmin/controller/UtteranceControllerTest.class and b/backend/kb-admin-service/target/test-classes/com/artedu/kbadmin/controller/UtteranceControllerTest.class differ diff --git a/frontend/.gitignore b/frontend/.gitignore new file mode 100644 index 0000000..c1a9567 --- /dev/null +++ b/frontend/.gitignore @@ -0,0 +1 @@ +sidebar-backup \ No newline at end of file diff --git a/frontend/sidebar/src/App.tsx b/frontend/sidebar/src/App.tsx index a43bb16..289c6aa 100644 --- a/frontend/sidebar/src/App.tsx +++ b/frontend/sidebar/src/App.tsx @@ -1,7 +1,6 @@ import { useEffect, useState } from 'react' -import { NavBar, Tabs, Toast } from 'antd-mobile' -import ProfileCard from './components/ProfileCard' -import ScriptRecommend from './components/ScriptRecommend' +import { Tabs, Toast } from 'antd-mobile' +import ScriptRecommendStream from './components/ScriptRecommendStream' import ConversationAnalysis from './components/ConversationAnalysis' import './styles.css' @@ -10,7 +9,7 @@ function App() { const [authState, setAuthState] = useState<'loading' | 'authed' | 'error'>('loading') const [userInfo, setUserInfo] = useState(null) const [currentCustomerId, setCurrentCustomerId] = useState('') - const [manualCustomerId, setManualCustomerId] = useState('') + useEffect(() => { initWeCom() @@ -163,15 +162,6 @@ function App() { } }, [authState]) - const handleManualCustomer = () => { - if (manualCustomerId.trim()) { - localStorage.setItem('current_customer_id', manualCustomerId.trim()) - setCurrentCustomerId(manualCustomerId.trim()) - setManualCustomerId('') - Toast.show({ content: '已加载客户: ' + manualCustomerId.trim(), icon: 'success' }) - } - } - if (authState === 'loading') { return (
@@ -185,37 +175,9 @@ function App() { return (
- - AI坐席助手 - - - - {/* 手动输入客户ID（调试/降级） */} -
-
- 💡 调试模式：可手动输入客户ID加载画像 -
-
- setManualCustomerId(e.target.value)} - style={{ flex: 1, padding: '6px 10px', border: '1px solid #d9d9d9', borderRadius: 4, fontSize: 13 }} - onKeyPress={(e) => e.key === 'Enter' && handleManualCustomer()} - /> - -
-
- - - + + diff --git a/frontend/sidebar/src/components/ScriptRecommendStream.tsx b/frontend/sidebar/src/components/ScriptRecommendStream.tsx new file mode 100644 index 0000000..5782653 --- /dev/null +++ b/frontend/sidebar/src/components/ScriptRecommendStream.tsx @@ -0,0 +1,403 @@ +import { useEffect, useRef, useState, useCallback } from 'react' +import { Button, Toast, SpinLoading, Tag, Space } from 'antd-mobile' + +interface StyleConfig { + id: string + name: string + desc: string + color: string + bgColor: string +} + +interface UtteranceItem { + styleId: string + text: string + isComplete: boolean + isTyping: boolean +} + +interface Props { + userInfo?: any + customerId?: string +} + +const STYLES: StyleConfig[] = [ + { id: 'friendly', name: '亲和风格', desc: '温暖亲切，像朋友聊天', color: '#1677ff', bgColor: '#e6f4ff' }, + { id: 'professional', name: '专业风格', desc: '数据驱动，专业权威', color: '#52c41a', bgColor: '#f6ffed' }, + { id: 'urgent', name: '促单风格', desc: '制造紧迫感，促成决策', color: '#fa8c16', bgColor: '#fff7e6' } +] + +export default function ScriptRecommendStream({ userInfo, customerId: propCustomerId }: Props) { + const [loading, setLoading] = useState(true) + const [generating, setGenerating] = useState(false) + const [customerMsg, setCustomerMsg] = useState('') + const [profileTags, setProfileTags] = useState([]) + const [utterances, setUtterances] = useState([]) + const [progress, setProgress] = useState(0) + const [error, setError] = useState('') + const sseRef = useRef(null) + + const sessionId = localStorage.getItem('current_session_id') || `session_${Date.now()}` + const customerId = propCustomerId || localStorage.getItem('current_customer_id') || 'wx_001' + const staffId = userInfo?.userId || 'staff_001' + const corpId = userInfo?.corpId || 'wwd483c2fba24ae30a' + + const closeSse = useCallback(() => { + if (sseRef.current) { + sseRef.current.close() + sseRef.current = null + } + }, []) + + const handleSend = (content: string) => { + const wx = (window as any).wx + if (wx && wx.invoke) { + wx.invoke('sendChatMessage', { + msgtype: 'text', + text: { content } + }, (res: any) => { + if (res?.err_msg === 'sendChatMessage:ok') { + Toast.show({ content: '发送成功', icon: 'success' }) + } else { + navigator.clipboard.writeText(content) + Toast.show({ content: '已复制（企微SDK未就绪）', icon: 'success' }) + } + }) + } else { + navigator.clipboard.writeText(content) + Toast.show({ content: '已复制到剪贴板', icon: 'success' }) + } + } + + const handleCopy = (content: string) => { + navigator.clipboard.writeText(content) + Toast.show({ content: '已复制', icon: 'success' }) + } + + const handleRegenerate = () => { + closeSse() + setUtterances([]) + setProgress(0) + setError('') + startGeneration() + } + + const startGeneration = useCallback(async () => { + if (!customerMsg.trim()) { + setError('暂无学员消息') + setLoading(false) + return + } + + setGenerating(true) + setLoading(false) + setProgress(10) + + try { + const [profileRes, contextRes, recommendRes] = await Promise.all([ + fetch(`/api/v1/intent/profile/${encodeURIComponent(customerId)}?corpId=${corpId}`), + fetch(`/api/v1/conversations/${sessionId}/context`).catch(() => null), + fetch(`/api/v1/recommend/get?${new URLSearchParams({ + sessionId, customerId, staffId, corpId, + intentCode: 'INT-COURSE-01', + stage: 'STAGE-03', + studentType: '零基础', + message: customerMsg + }).toString()}`, { method: 'POST' }).catch(() => null) + ]) + + let customerProfileStr = '' + let tags: string[] = [] + const profileData = await profileRes.json() + if (profileData.code === 0 && profileData.data) { + const p = profileData.data + if (p.currentOccupation) { tags.push(p.currentOccupation) } + if (p.studentType) { tags.push(p.studentType) } + if (p.skillLevel) { tags.push(p.skillLevel) } + if (p.intentLevel) { tags.push(p.intentLevel) } + if (p.concernFocus) { tags.push(p.concernFocus) } + if (p.decisionStage) { tags.push(p.decisionStage) } + customerProfileStr = [ + p.currentOccupation ? `身份/职业：${p.currentOccupation}` : '', + p.studentType ? `学员类型：${p.studentType}` : '', + p.skillLevel ? `基础水平：${p.skillLevel}` : '', + p.intentLevel ? `意向度：${p.intentLevel}（${p.intentScore != null ? Math.round(p.intentScore) : 0}分）` : '', + p.concernFocus ? `关注方向：${p.concernFocus}` : '', + p.decisionStage ? `决策阶段：${p.decisionStage}` : '' + ].filter(Boolean).join('\n') + } + setProfileTags(tags) + setProgress(30) + + let conversationContextStr = '' + if (contextRes) { + const contextData = await contextRes.json() + if (contextData.code === 0 && contextData.data?.messages) { + const msgs = contextData.data.messages as Array<{ role: string; content: string }> + conversationContextStr = msgs.slice(-3).map(m => { + const roleName = m.role === 'student' ? '学员' : '顾问' + return `${roleName}：${m.content}` + }).join('\n') + } + } + + let referenceUtterancesStr = '' + if (recommendRes) { + const recData = await recommendRes.json() + if (recData.code === 0 && recData.data) { + const top3 = recData.data.slice(0, 3) + referenceUtterancesStr = top3.map((s: any, i: number) => `${i + 1}. "${s.contentText || s.content || s.title}"`).join('\n') + } + } + setProgress(50) + + const params = new URLSearchParams({ + message: customerMsg, + intent: 'INT-COURSE-01', + stage: 'STAGE-03', + stageLabel: '方案呈现', + intentLabel: '课程咨询' + }) + if (customerProfileStr) params.append('customerProfile', customerProfileStr) + if (conversationContextStr) params.append('conversationContext', conversationContextStr) + if (referenceUtterancesStr) params.append('referenceUtterances', referenceUtterancesStr) + + const url = `/api/v1/generation/utterance-stream?${params.toString()}` + const es = new EventSource(url) + sseRef.current = es + + setUtterances(STYLES.map(s => ({ styleId: s.id, text: '', isComplete: false, isTyping: false }))) + + // ===== 关键修复：用 addEventListener 接收命名事件 ===== + es.addEventListener('start', (event: MessageEvent) => { + try { + const data = JSON.parse(event.data) + if (data.type === 'start') setProgress(60) + } catch (e) { console.error('SSE start error:', e) } + }) + + es.addEventListener('item-start', (event: MessageEvent) => { + try { + const data = JSON.parse(event.data) + if (data.type === 'item-start') { + setUtterances(prev => prev.map(u => + u.styleId === data.styleId ? { ...u, isTyping: true } : u + )) + } + } catch (e) { console.error('SSE item-start error:', e) } + }) + + es.addEventListener('chunk', (event: MessageEvent) => { + try { + const data = JSON.parse(event.data) + if (data.type === 'chunk') { + setUtterances(prev => prev.map(u => + u.styleId === data.styleId ? { ...u, text: u.text + data.text } : u + )) + } + } catch (e) { console.error('SSE chunk error:', e) } + }) + + es.addEventListener('complete', (event: MessageEvent) => { + try { + const data = JSON.parse(event.data) + if (data.type === 'complete') { + setUtterances(prev => prev.map(u => + u.styleId === data.styleId ? { ...u, text: data.fullText, isComplete: true, isTyping: false } : u + )) + } + } catch (e) { console.error('SSE complete error:', e) } + }) + + es.addEventListener('done', (event: MessageEvent) => { + try { + const data = JSON.parse(event.data) + if (data.type === 'done') { + setGenerating(false) + setProgress(100) + es.close() + } + } catch (e) { console.error('SSE done error:', e) } + }) + + es.addEventListener('error', (event: MessageEvent) => { + try { + const data = JSON.parse(event.data) + setError(data.message || '生成失败') + } catch (e) { + setError('连接中断') + } + setGenerating(false) + es.close() + }) + + } catch (e) { + console.error('生成失败:', e) + setError('网络错误，请重试') + setGenerating(false) + } + }, [customerMsg, customerId, corpId, sessionId, staffId]) + + useEffect(() => { + const init = async () => { + setLoading(true) + try { + const res = await fetch(`/api/v1/conversations/last-message?customerId=${customerId}&corpId=${corpId}`) + const data = await res.json() + if (data.code === 0 && data.data?.content) { + setCustomerMsg(data.data.content) + } else { + setLoading(false) + setError('暂无学员最新消息') + } + } catch (e) { + console.error('初始化失败:', e) + setLoading(false) + setError('获取学员消息失败') + } + } + init() + return () => { closeSse() } + }, [customerId, corpId, closeSse]) + + useEffect(() => { + if (customerMsg.trim() && !generating && utterances.length === 0) { + startGeneration() + } + }, [customerMsg, generating, utterances.length, startGeneration]) + + if (loading && !generating && utterances.length === 0) { + return ( +
+ +
正在分析学员消息...
+
+ ) + } + + return ( +
+ {/* 学员消息 + 标签 */} +
+
+ 💬 学员消息： + {customerMsg || '暂无'} +
+ {profileTags.length > 0 && ( + + {profileTags.map(tag => ( + {tag} + ))} + + )} +
+ + {/* 生成进度 */} + {generating && progress < 100 && ( +
+ +
+
+ {progress < 60 ? '正在分析学员画像和对话历史...' : 'AI 正在生成推荐话术...'} +
+
+
+
+
+
+ )} + + {/* 错误 */} + {error && ( +
+ ⚠️ {error} + +
+ )} + + {/* 三条话术卡片 */} + {utterances.map((item, index) => { + const style = STYLES[index] + return ( +
+ {/* 风格标签 */} +
+ {style.name} + {style.desc} + {item.isTyping && ( + 生成中... + )} + {item.isComplete && ( + ✓ 已完成 + )} +
+ + {/* 话术内容 */} +
+ {item.text} + {item.isTyping && |} + {!item.text && !item.isTyping && ( + 等待生成... + )} +
+ + {/* 操作按钮 */} + {item.isComplete && ( +
+ + +
+ )} +
+ ) + })} + + {/* 重新生成 */} + {!generating && utterances.some(u => u.isComplete) && ( +
+ +
+ )} + + +
+ ) +}